FEATURED REVIEWS

Reservation Counter is an online travel website for hotel reservations. It boasts a large hotel room inventory, the lowest rates, 24/7-customer service, and an A+ rating with the Better Business Bureau. It is operated by TravelPASS Group.

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The service was excellent which is why I am back again. It is a little further to where I have to go, but if something is working don't need to change it. -Joseph R.
The service was excellent which is why I am back again. It is a little further to where I have to go, but if something is working don't need to change it. -Joseph R.
The service was excellent which is why I am back again. It is a little further to where I have to go, but if something is working don't need to change it. -Joseph R.
The service was excellent which is why I am back again. It is a little further to where I have to go, but if something is working don't need to change it. -Joseph R.
The service was excellent which is why I am back again. It is a little further to where I have to go, but if something is working don't need to change it. -Joseph R.
The service was excellent which is why I am back again. It is a little further to where I have to go, but if something is working don't need to change it. -Joseph R.

REVIEWS

Average rating 987 reviews

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My first time using Reservation Counter - Loved it!

10-15-2016- Hester S.

I have stayed at the Microtel Inn in Manistee MI many times and usually make my reservations online. This is the first time I have used Reservation Counter. It was easy, user friendly, and worked great!

Thanks for your kind words. We love hearing from our customers.

My first time using Reservation Counter - Loved it!

10-15-2016- Hester S.

I have stayed at the Microtel Inn in Manistee MI many times and usually make my reservations online. This is the first time I have used Reservation Counter. It was easy, user friendly, and worked great!

Thanks for your kind words. We love hearing from our customers.

My first time using Reservation Counter - Loved it!

10-15-2016- Hester S.

I have stayed at the Microtel Inn in Manistee MI many times and usually make my reservations online. This is the first time I have used Reservation Counter. It was easy, user friendly, and worked great!

Thanks for your kind words. We love hearing from our customers.

My first time using Reservation Counter - Loved it!

10-15-2016- Hester S.

I have stayed at the Microtel Inn in Manistee MI many times and usually make my reservations online. This is the first time I have used Reservation Counter. It was easy, user friendly, and worked great!

Thanks for your kind words. We love hearing from our customers.

My first time using Reservation Counter - Loved it!

10-15-2016- Hester S.

I have stayed at the Microtel Inn in Manistee MI many times and usually make my reservations online. This is the first time I have used Reservation Counter. It was easy, user friendly, and worked great!

Thanks for your kind words. We love hearing from our customers.

OUR REVIEW

Now that you’ve read a few reviews for Reservation Counter, here’s our take.

Integrity in the hotel booking industry is critical. Companies that are not reliable will not survive. Reservation Counter, like other top online travel companies, has created a vibrant marketplace where consumers can shop for hotels across hundreds of brands on a single platform. Travelers value services that save time and fit their needs. Knowing you have access to the best comparable options and prices means you can be confident in your search and selection for a hotel booking. In addition, having access to knowledgeable customer support around the clock during the entire experience is reassuring.

PROS AND CONS

When it comes to making a hotel reservation, you have a few options. First, you can search online travel agency sites by location where you want to stay, comparing prices and availability, which takes a lot of time considering the dozens of websites and frequently changing hotel prices. Second, you could contact a hotel chain to see if they have a hotel in your desired location at a price that fits your needs. Third, you can hire a local travel agency to find a hotel, which would require a commission fee. Or finally, you can find an online meta-search or aggregate tool to query third-party search engines for your specifications.

Pros

Reservation Counter is one of many hotel reservation websites, and here are a few advantages it offers when compared to its competition.

  • Access to current and relevant destination information, reviews, high-quality photos, and a quick and easy booking experience.

  • Reservation Counter maintains access to many suppliers – Expedia, Priceline, wholesalers, and others – that give customers a combined inventory of more than 1 million properties worldwide for greater comparisons, and choice.

  • Easy access to multi-lingual customer agents available 24/7.

Cons

When considering the many hotel-booking options, you can spend many hours searching for the best options. You can see how a meta-search engine is helpful, but this service doesn’t answer all the concerns.

  • It is required to follow hotel cancellation requirements.

  • Like other hotel booking systems, it cannot incorporate the required hotel and resort fees required of customers when they arrive at the hotel.

  • Reservation Counter has a complaint and refund rate of .3% on more than 2.7 million transaction in the last 12 months.

USING RESERVATIONCOUNTER.COM

The fact that there are many ways to make a hotel reservation and that hotels voluntarily place their room inventory in various networks can make it confusing for travelers.

The real value comes in finding a way to cut through the advertising and lobbying noise to find an easy way to make a hotel reservation—and to make it with confidence. If you know the general location where you want to stay but don’t know all the hotel options, or if your desired hotel is listed as “sold out,” then a comprehensive search site like Reservation Counter is helpful.

In reality, you won’t be able to control all hotel variables—including the constantly changing rates. However with more than 84 million travel inquires and about 10,000 room nights booked every day, Reservation Counter has a strong track record of transactions completed, complaints resolved, and satisfied customers.

  • Common Complaints
    • A large number of negative reviews exist for Reservation Counter. Some of the most common complaints include:

    • Misunderstanding if the site is part of the

    • There are hundreds of third-party vendors or advertisers that use Global Distribution Systems (GDS) where hotels voluntarily place inventory and rates to resale. The GDS are designed to give third-party vendors full capabilities to book rooms. They include companies like Costco Travel, American Express Travel; advertisers like Hotwire.com, Getaroom.com, and many others, and also thousands of small businesses, including local, independent travel agents. Even major online travel agencies like Expedia, Priceline, and Orbitz fulfill a significant percentage of their volume through this third-party inventory.

    • Third-party access to hotel inventory and refunds

    • Reservation Counter is required to follow the hotel reservation and cancellation policies the hotels establish in booking system. These policies are reflected on its websites and customer service agents read these to customers when helping them over the phone. When mistakes happen as a result of technology, human or consumer error, Reservation Counter has committed to fix them fast and fairly.

    • Hotel rewards programs

    • Eligibility for travel loyalty points differs from hotel to hotel. A significant number or hotels allow non-direct bookings to count while others don’t.

  • Benefits of using Reservation Counter
    • If your desired hotel is listed as “sold out” you may still find availability through Reservation Counter’s site, which can pull inventory from the various networks—at various prices—hotels use to sell rooms.

    • If you know the general location where you want to stay but don’t know all the hotel options, then a site like Reservation Counter is helpful.

  • How to have a better experience
    • There are thousands of hotels, travel agencies, wholesalers, and hotel banks that are part of the hotel reservation industry. Strong competition, various partnerships along with well-funded advertising and lobbying campaigns can make it confusing to customers.

    • Understand that hotels voluntarily place their room inventory in various networks—at various prices—to sell rooms through their own channels, online travel agencies or other networks.

    • Sites like Reservation Counter work to uncover the most competitive prices and best availability—more than any other website.

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